FAQ
Science & Ingredients
What are berry bioactives?
Berry bioactives are powerful protective compounds, like anthocyanins and polyphenols, that berries produce to survive harsh climates. ReFi translates millions of years of this plant survival into modern skincare to restore your moisture barrier, neutralize daily environmental stress, and unlock true skin longevity.
Do your products contain parabens or sulfates?
No, all ReFi skincare products are strictly formulated without parabens, sulfates, or harsh chemicals. Our philosophy is simple: stop stripping your skin and start rebuilding it with gentle, clinical-grade actives and botanical oils.
Are your cosmetics vegan and cruelty-free?
Yes, our entire skincare line is 100% cruelty-free and never tested on animals. Additionally, our formulations are vegan-friendly, using plant-based and clean ingredients designed to enhance your natural beauty.
Routines & Product Usage
What skin types are your products suitable for?
Our collections are designed for all skin types, including sensitive skin. We recommend checking product descriptions for specific notes on dry, oily, or combination skin suitability.
Can I use the Plump & Glow Serum under makeup?
Yes. The Plump & Glow Serum features a lightweight, silky texture that absorbs quickly into the skin without leaving any sticky or greasy residue. This makes it an excellent hydrating base to layer under your daily moisturizer, sunscreen, and makeup.
How does the Eye Awakening Cream target morning puffiness?
The Eye Awakening Cream utilizes a potent combination of Caffeine, Green Tea, and Pomegranate Extract to visibly reduce the look of morning puffiness and erase dark circles. It deeply restores and hydrates the delicate eye area for a refreshed, wide-awake look.
How often should I use the Vital Purity Mask?
For most skin types, we recommend using the Vital Purity Face Mask 1 to 2 times per week. Since it combines both physical and fruit-acid exfoliation, you can adjust the frequency based on your skin's needs and tolerance. If you have highly sensitive skin, we suggest doing a patch test first.
Shipping & Returns
How much does shipping cost within the United States?
We offer Free Standard US Shipping on all orders over $50. For orders below $50, standard shipping rates will be calculated automatically at checkout.
How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Standard shipping within the United States takes 3–7 business days to arrive at your doorstep.
What is your return policy?
We accept returns within 14 days of delivery. To be eligible for a full refund, items must be unused, unopened, and returned in their original packaging condition. Approved refunds are processed back to your original payment method within 7–10 business days.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your shipment directly through our carrier’s website.