FAQ
Frequently Asked Questions
Do your products contain parabens or sulfates?
No, all our skincare and body care products are formulated without parabens, sulfates, or harsh chemicals. We focus on gentle and effective ingredients suitable for daily use.
Are your cosmetics cruelty-free?
Yes, our entire line is 100% cruelty-free. None of our products are tested on animals, and we work only with trusted suppliers that share the same values.
Do you offer vegan options?
Many of our products are vegan-friendly. Each item page includes a full ingredient list and a clear vegan label where applicable.
What skin types are your products suitable for?
Our collections are designed for all skin types, including sensitive skin. We recommend checking product descriptions for specific notes on dry, oily, or combination skin suitability.
How long does shipping take?
Orders are usually processed within 1–2 business days. Standard shipping within the U.S. takes 3–7 business days. International shipping times vary depending on the destination.
Can I return or exchange a product?
Yes, we accept returns within 14 days of delivery if the item is unused, unopened, and in its original packaging. Please review our Refund Policy for full details.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times depend on the country of destination. Taxes and customs fees may apply and are the responsibility of the customer.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your shipment directly through our carrier’s website.
Do you offer gift packaging?
Yes! We offer special gift sets and packaging options at checkout. Perfect for birthdays, holidays, and special occasions.
How do I contact customer service?
You can reach us anytime via our Contact Page or by email at support@yourshop.com. We typically respond within 24 hours.